Damaged or Faulty Goods
If for some reason your merchandise arrives faulty or damaged, Elia will replace the goods free of charge. We will send you replacement copies of all products purchased, and we do not require you to send back the faulty merchandise. At our discretion, we may choose to ask for photo evidence of the damaged goods to be sent to us via email before replacement products are sent. Please send all photo evidence to finance@elia.ngo quoting your order number and contact details.
Change of Mind
If, after you have received the merchandise you simply change your mind, you can return it within 60 days for an 85% refund. To do so, please send an email to finance@elia.ngo with the following:
- Your order number (you will find this on your invoice);
- Your contact details; and
- The bank account details for the account you would like your refund sent to.
Please send all merchandise to:
Elia International Ltd
PO Box 6275
East Perth
WA 6892
Australia
Once the merchandise has been received by Elia we will begin the process of refunding you. The preferred method of issuing refunds is via electronic bank transfer. Please note that Elia will not send your refund in the form of a cheque or cash, however if requested, we can transfer the amount to your nominated PayPal account.
Digital Products
Elia does not issue refunds on digital products that have been purchased and downloaded from the online store. These digital products include:
- PDF documents of workbooks
- PDF documents of booklets
- Video files
In Person Workshops (includes Gatherings and Residencies):
For standard workshops and Signs of Safety Gatherings, Elia offers partial refunds up until 30 days prior to the event. The refund amount is calculated as follows:
Refund = Total Cost – 15% Administration Fee
Example:
Gathering fee = $1195.00
Refund = $1195 – (1195 x 0.15)
= $1195 – $179.25
Refund = $1015.75
If there are fewer than 30 days until the event is due to commence, no refunds will be issued; however place substitutions (sending one person to the workshop in place of another) are permitted.
Online Workshops and Training:
Elia offers partial refunds up until 7 days prior to the event. The refund amount is calculated as follows:
Refund = Total Cost – 15% Administration Fee
Example:
Workshop fee = $130.00
Refund = $130 – (130 x 0.15)
= $130 – $19.50
Refund = $110.50
If there are fewer than 7 days until the event is due to commence, no refunds will be issued; however place substitutions (replacing one person at the workshop in place of another) are permitted.